This Privacy Notice explains how Renew Plastering and Renovations (“we”, “our”, “us”) collects, uses, and protects your personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Renew Plastering and Renovations
[Insert your business address]
[Insert business email/phone]
We are the “data controller” for the purposes of data protection law.
What personal data we collect
We may collect and process the following personal data:
Name and contact details (address, phone number, email)
Property details for quotation and work purposes
Payment information (bank details or other payment method, if applicable)
Communications between you and us (emails, texts, calls)
How we use your personal data
We use your personal data to:
Provide quotations and carry out plastering/renovation services
Communicate with you about your enquiry, booking, or project
Issue invoices and process payments
Meet our legal, tax, and accounting obligations
Improve our services and handle complaints
Legal bases for processing
We process your personal data under the following legal bases:
Contract – to provide our services and fulfil our agreement with you
Legal obligation – to comply with tax and accounting laws
Legitimate interests – to respond to enquiries, maintain records, and improve our services
How we share your personal data
We do not sell your personal data. We may share it with:
Accountants or bookkeepers for tax and accounting purposes
Subcontractors or suppliers where necessary to deliver our services
Legal or regulatory authorities where required by law
Data storage and security
We store your personal data securely in digital and/or paper form. We take appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or loss.
We store your personal data securely in a UK data centre.
If you choose to correspond with us by email, please be aware that email providers may route data outside the UK or the European Economic Area (EEA). Where this happens, providers are required to ensure that appropriate safeguards are in place to protect your information, such as the use of Standard Contractual Clauses or equivalent protections.
We take reasonable steps to keep your information secure, but please remember that email communication is never fully secure.
How long we keep your data
We keep your personal data only as long as necessary to fulfil the purposes described above, including satisfying legal and tax requirements (normally 6 years for financial records).
Your rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data where it is no longer required
Object to or restrict our processing in certain circumstances
Request a copy of your data in a portable format
To exercise your rights, please contact us using the details above.
Complaints
If you are unhappy with how we use your personal data, please contact us first so we can put things right.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/